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1.9
Updated by user Apr 11, 2017

Declining quality and dubious marketing are now the legacy of this once fine company.

Original review posted by user Apr 10, 2017

I bought a BT-99 and attempted to submit the online rebate for $100. When it would not go through, I sent Browning Customer Service an email asking for assistance.

I recieved this response back. I am sorry but the rebate does not specifically say that it is not included. It just states that โ€œAny new over and under or auotloading shotgunโ€ are included. The BT99 does not fit in to either of these 2 categories.

I have attached a copy of the rebate itself. Rebate attatched. I have also attached similar rebates that do show Shotguns specifically eligible for a rebate. Note that the rebates specifying the type of Shotgun clearly show BT-99 included with the $100 over under rebate.

Any reasonable person would assume the BT-99 would be included.

Is this deception by Browning or sloppy marketing? It doesn't matter to me, I just want the issue resolved.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: I want my rebate.

Location: Des Moines, Iowa

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