Browning - Rebate Review from Des Moines, Iowa
Declining quality and dubious marketing are now the legacy of this once fine company.
I bought a BT-99 and attempted to submit the online rebate for $100. When it would not go through, I sent Browning Customer Service an email asking for assistance.
I recieved this response back. I am sorry but the rebate does not specifically say that it is not included. It just states that โAny new over and under or auotloading shotgunโ are included. The BT99 does not fit in to either of these 2 categories.
I have attached a copy of the rebate itself. Rebate attatched. I have also attached similar rebates that do show Shotguns specifically eligible for a rebate. Note that the rebates specifying the type of Shotgun clearly show BT-99 included with the $100 over under rebate.
Any reasonable person would assume the BT-99 would be included.
Is this deception by Browning or sloppy marketing? It doesn't matter to me, I just want the issue resolved.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: I want my rebate.
Location: Des Moines, Iowa
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